Customer Service: Is It A Thing Of The Past?

Customer service has been on a downward trend since the COVID-19 pandemic. For many, bad experiences are causing them to wonder if customer service will ever get better. As a business, delivering top-tier customer service is still an important strategy to help retain and attract customers. Even if people are reporting worsening customer service,  it’s… Continue reading Customer Service: Is It A Thing Of The Past?

Generation Z And The Hybrid Workplace

Generation Z is starting to enter the workplace, and as they do, they’re changing how things are done. While the COVID-19 pandemic popularized remote work and saw the rampant growth of the hybrid workplace, younger graduates and employees are pushing back. If your business actively recruits Generation Z team members, knowing the benefits and disadvantages… Continue reading Generation Z And The Hybrid Workplace

8 Ways Businesses Can Survive Inflation or Recession

Inflation has risen like a wave, and a recession may be here. How can your business survive? Here are some tips. How Inflation Affects Small Businesses Inflation isn’t great for small businesses and affects them in many ways. Most small businesses have to raise their prices during inflation to keep up with the rising expense… Continue reading 8 Ways Businesses Can Survive Inflation or Recession

How To Stay Relevant In A Changing Business Environment

It happens more often than you think. Seemingly successful businesses, even market segment leaders, experience customer-driven reversals and become nonexistent. BlockBuster Video and Toys R Us are two prime examples of organizations that became irrelevant. They lost touch with customer buying trends and the technology that enabled those trends. They remained brick and mortar companies… Continue reading How To Stay Relevant In A Changing Business Environment

Reasons Why Your Business Might Delve Into The Metaverse

Do you consider yourself an early adapter? Has your business entirely, or nearly, transitioned to digital? Do you believe that maintaining your edge on the competition relies, at least in part, on staying current with technologies applicable to your industry? Is innovation, not just process improvement, a core value? If you answered yes to any… Continue reading Reasons Why Your Business Might Delve Into The Metaverse

The Great Resignation And Small Business Boom

Resignation Concept The man in light blue shirt standing at the desk and putting the calculator and other stuff into the box.

One of the most surprising side effects of the COVID pandemic has been the phenomenon known as the Great Resignation. Today there are over 11 million job openings in the country but only 7.4 million people draw unemployment benefits. Interestingly, another phenomenon has sprung up, a boom in small business filings. After an initial lockdown… Continue reading The Great Resignation And Small Business Boom

The New Way To Think About Business Success

Despite the daily waves of negative news regarding COVID and its impact on small and medium-sized businesses, a recent poll of owners and CEOs revealed an overall optimistic outlook for 2022. We have always believed that smaller, privately-held companies tend to be more resilient and agile than larger organizations. The number of smaller companies that… Continue reading The New Way To Think About Business Success

The Post-COVID Business Pivot

Small businesses, particularly startups, frequently discover their initial business plan is not taking them where they want to go. That usually leads to several rounds of “tweaking,” but when that fails, they are faced with more existential decisions: persevere, quit or try something new. When there is a significant change in strategy, a business has… Continue reading The Post-COVID Business Pivot

Top Trends In Business For 2022

If your small business survived 2021, congratulations. Over 100,000 U.S. small businesses are projected to close before the COVID-19 pandemic becomes manageable. Small non-essential companies were the first to suffer from changes to the global economy. That said, small businesses are hardy, given their ability to shift to meet changing challenges rapidly. That agility and… Continue reading Top Trends In Business For 2022

Cybersecurity Threats: How To Secure Your Business

The stories about major companies, hospitals, city governments, and huge retail operations being hacked or crippled by cyber-attacks are becoming daily news items. Recently, the federal government tasked the Department of Homeland Security to take specific actions to counter cyber attacks. So, if giant corporations and governments are struggling with the problem, you also need… Continue reading Cybersecurity Threats: How To Secure Your Business